What happens after I have placed my order on www.LoveMyAlannah.com?
Once you complete checkout, you will receive an email notification, and receipt.
Most orders take 24 - 48 HOURS to process and this does not include shipping transit times. This time frame gives us a chance to make any possible changes or modifications you may like processed before we begin working on your order.
Custom orders and PRE-ORDERS require additional processing time.
Please note: We are following strict COVID 19 code procedures.
We are respectfully adhering to ALL CDC guidelines concerning non essential business.
Orders are NOT processed on weekends or National Holidays.
Once your order is completed you will receive an email with tracking information that may not work for the next 48 - 72 hours before the tracking information is updated.
Why should I email regarding order information?
For accurate and current information regarding your order, it is always best to email us at Info@LoveMyAlannah.com. We can also be reached on social media through Instagram @LoveMyAlannah.
Please include your LMA order number and allow up to 1 - 2 Business Days for a response.
Please include your LMA order number or
First and Last name plus the email used at the time your order was placed:
Why are Custom Nameplates, LMA Swim, Socks, and Apparel orders FINAL SALE.
Once your order is processed we cannot accept cancellations or returns. Custom items are made for you and cannot be resold or returned.
The state of Florida prohibits us from accepting returns for undergarments and foot apparel.
If there is a customizing issue , for example incorrect spelling please contact us immediately to process a replacement. You will not be required to return the item.
Salt Water, Chlorine, and excessive washing may cause lifting or peeling of custom pressed items.
When placing are order if you are concerned with sizing please email US - Info@LoveMyAlannah.com
If you place an order and the item does not fit we cannot exchange custom made items.
All items personalized are FINAL SALE.
What is Gold Filled Jewelry?
A SOLID layer of gold that is bonded with heat and pressure to a base metal such as brass.
To the naked eye, our quality 18k gold filled jewelry has the same appearance as solid 18k gold, and is far more durable than gold plated jewelry, even with daily use, our nickel-free 18k gold-filled jewelry is a perfect solution for people with sensitive skin. As a general rule, if you are able to wear 18k solid gold jewelry, you will likely not have an issue with our advanced, quality gold filled process.
It is important to highlight that earrings, bracelets, necklaces, rings and jewelry sets made of gold filled 18k are perfect for young children, girls and babies since they have even the same quality as solid gold 18k, cost less than a third part of solid gold 18k, they are nickel-free products and they have an hypoallergenic protection.
Why should I avoid sleeping , showering, or swimming in LMA Accessories?
- Infants, Toddlers, and Children under the age of 5 years should not be in possession of our accessories without adult supervision.
- At no time is the jewelry to be placed in your mouth.
- Small parts, can be a choking hazard to children under the age of 3 years.
All accessories should be removed prior to bedtime and naps to avoid chocking hazards.
Exposing your jewelry to salt water, chlorinated water, household chemicals, soaps, any kind of perfumes, can cause damage to your jewelry, including discoloration and abrasions.
Why should I take measurements?
Ideally, the best way to get the correct size is to take measurements.
Why is there a 25% RESTOCKING FEE for cancellations?
We pay merchant fees for accepting your order and once a cancellation is placed this fee is deducted from your refund amount to cover the merchant cost.
Why haven’t I gotten any additional updates?
We unfortunately do not have tut staffing to provide individual updates as your order is being processed.
You will only receive additional correspondence if we are missing information to complete your order or once your order is completed.
How do I file a USPS claim?
Please click the link below to proceed with filing a claim for lost or delayed shipments.
For More Information Please Visit Our
Shop Policy or contact Info@LoveMyAlannah.com