We Want You To LOVE Your Order.
But.. if for some reason you are not satisfied
Please contact US -
All Customized and Apparel items are FINAL SALE.
WE are currently operating under state mandated guidelines in compliance with COVID -19.
PLEASE BE AWARE :
It may take several days before you begin to see movement once you receive your tracking notice because although packages are going to USPS
Monday - Friday we are required to place them in a NON- Essential bin and this along with staff shortages is causing longer than normal transit delays.
We DO NOT start your until 24 - 48 Hours after the order is placed to allow for modifications and changes.
FINAL SALE items cannot be returned for exchange, credit, or refunds.
But we want all our customers to be 100% satisfied with their purchase
So if for some reason you are not, please do not wait long than 24 hours after the merchandise is received to contact us.
We ONLY recommend sizing but if your item is custom and does not fit we cannot modify or exchange your order. PLEASE size UP.
Custom items and Pre-Order items are subjected to extended wait times.
We DO NOT sell “real gold” Jewelry in order to keep the prices down.
Our jewelry is plated in a tarnish resistant metal and includes a step bonding process to prolong the use.
DO NOT have a firm shipment date.
Order cancellation request will result in a non-refundable 25% Restocking Fee. Cancellation refunds can take up to 15 - 20 Business Days to process.
Please review your terms and conditions at final checkout to be aware of order processing fine frames and cancellation fees.
Orders are processed Monday - Friday.
We DO NOT process orders on
Weekends or Holidays.
We do not ship on
*WEEKENDS or NATIONAL HOLIDAYS*
You will receive NO ADDITIONAL emails correspondences until your order is completed. As much as we would love to send individual regular updates on shipment status we simply do not have the manpower some larger organizations may have so unless there is an issue or delay with your order you will NOT get an update until you package is heading to USPS.
Should you need any additional information about the order you just placed.
Please EMAIL Info@LoveMyAlannah.com, do not include attachments because your email maybe rejected to Spam.
***It is important you take measurements***
You can send an email inquiry, and or photos prior to placing your order if you have a sizing concern because our size recommendations vary based on the height and weight of the recipient.