LOVEMYALANNAH COVID - 19 COMPLIANCE POLICY

To Our LoveMyAlannah Clients,


We are continuing to work with USPS regarding transit and shipping delays. 


Effective until further notice items cannot be shipped in accordance with our normal order processing time frame and it may take up to

7 - 10 Business Days  to process all orders and this does not include transit times. 

All shipments are sent through USPS and they are currently backed up on deliveries.

You may see your order sit in pre-shipment status several days before movement but please contact us if it has been sitting in pre-shipment for longer than 10 Business Days. 

If you have an urgent need for an item please email us first because we cannot guarantee deliveries will arrive by your need by date. 

Once you have agreed to our terms and conditions at final checkout any alterations or cancellations will result in a 25% restocking fee that will be automatically deducted from your refund.
We do not accept returns on custom items or apparel.

We do not know how long regular delivery will be delayed by USPS but we do know there are personnel  shortage due to COVID- 19 and an overwhelming amount of shipments being sent so please expect delays. 

At this time we can no longer file claims for lost shipments.  All clients must follow up with USPS if an order is lost or stolen and file a postal claim to receive reimbursement. This can only be done for Priority Mail shipments. 

Priority mail is ONLY recommended because it will give you package insurance and protection against lost or improper delivery.
PLEASE DO NOT select Priority Mail or Express Mail as a means of rushing an order, this is only the way your package will be sent once it is completed. 

If you file a claim with a payment provider such as PayPal or Afterpay you will need to follow up with them directly regarding your order. 

We look forward to resuming normal operation processing in the future. 
Of course, we will keep you informed of any changes.

We are so thankful to those of you who continue to SHOP with LoveMyAlannah at such a crucial time. 

Here’s a bit of what we are doing to say THANKS: 

ALL U.S. orders over $75 get FREE Shipping and a delayed Shipments will include a complimentary gift. 

GIFT CARDS are now available and 10% off

with code #STAYSAFE 

We encourage this germ-free gift giving!

**All Influencer and Promotional shipments will be postponed until further notice but we are partnering with many companies for giveaways, social awareness, and upcoming promotions in the future! 

 

Don’t forget to stay in touch!
DM us on Instagram, make TikTok videos, reach out on Facebook, and send Emails! Keep posting we love seeing all of you!

We appreciate you sharing your love for LoveMyAlannah & shopping small!

Take care, be safe and #stayhome

XO - 

LMA