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STORE POLICY

All sales are final. We do not accept exchanges or refunds.

If you are unsure about a specific product or description, please email us prior to placing your order. 
It's important you take measurements because our size recommendation can vary based on the height and weight of the recipient. 
We do want all of our clients to be 100% satisfied with their purchase so if for some reason you are not, please do not wait long than 24 hours after the 
merchandise is received to contact our client service department at Info@LoveMyAlannah.com, please include your order number, and allow up to 48 hours for a reply.  

 
All packages are shipped USPS Priority Mail, unless other arrangements are made by contacting us at  Info@LoveMyAlannah.com

We are not responsible for shipping delays, lost packages marked delivered but not received, or merchandise damaged during transport exceeding the insured amout. 
Most orders are processed within 5- 7 Business Days to process, unless otherwise noted in the product description. We do not process orders on Weekends or National HolidaysThe expected delivery time frame once you receive an email notification with a tracking number is approximately 1 - 3 Business Days.

We take extra precaution to ensure 
our packaging is secure for transport but please notify us within 24 hours of receipt if your merchandise is damaged during transit.

We offer $50 worth of postal insurance included with all USPS priority deliveries.
If your order total is over $50 and you choose not purchase additional postal insurance we will only replace up to a $50 maximum. 

 

BACKORDER or WAIT LIST merchandise is temporarily out of stock merchandise. These items cannot be shipped at the time that your is placed because they are not available during our normal ordering processing time 5 - 7 Business Days. They will ship at a later date, as soon as the merchandise becomes available. We try to provide approximate shipping time frames but please be aware those dates are subject to change. If you place an order for a BACKORDER or WAIT LIST item please feel free to contact us anytime at  Info@LoveMyAlannah.com if you would like to know an order status. 


We accept custom orders, however we do not recreate any licensed merchandise or characters.
Our custom orders take approximately 3 - 4 weeks to process. Holidays and season demands may cause additional delays. 

 

If you receive an email notification stating your order has been shipped, please contact us if you do not receive your order within 1-3 Business Days. Email  Info@LoveMyAlannah.com so that we can assist you with locating your shipment or direct you to www.USPS.com to initiate an insurance claim.

 

 

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